General Terms and Conditions

Energenic's core values are quality, commitment and development. It is important to us that an atmosphere is created within Energenic in which everyone (both employees and clients) feels comfortable.

Affiliated with and on top of these core values, below are some of the terms and conditions that apply within Energenic.

Integrity and transparency

At Energenic, integrity is paramount, both towards clients and in the cooperation between colleagues. By integrity, we mean honesty, transparency and keeping what we agree to.

Confidentiality/ Data privacy

Energenic will at all times handle data with integrity, such as personal data or client health information. This data is never shared with third parties unsolicited. If we do share data with third parties, it is, for example, with a family doctor or legal counsel for the client. This is always discussed in advance with the client.

Inclusiveness, diversity and non-discrimination

Energenic is a place where everyone is welcome and assumes equality for all. No distinction is made here between gender, age, religion, origin, sexuality, etc. Energenic respects the personal preferences, political beliefs and faiths of all clients and employees. However, Energenic is and will remain neutral territory. Energenic is not the place to test these preferences and beliefs against colleagues and/or clients.

Reschedule or cancel appointments

You may cancel or reschedule an appointment at no charge if you do so no later than 24 hours prior to the appointment. For appointments cancelled within 24 hours, we will charge the reserved time. If the correct e-mail address is provided, you will receive a confirmation of the appointment and an automatic reminder of this appointment. If you do not receive these messages, please check the advertising folder of your inbox.

Payment of invoices

The payment term used by Energenic is 7 days. If the invoice is not paid immediately, please pay the invoice within 7 days. After this payment term, you may receive a reminder from us.